Duke's Chowder House has three Seattle locations, plus one each in Kent, and in Tacoma, Washington.
For the past couple of years I have subscribed to receive e-mail announcements and coupon specials from Duke's.
Today I received the offer shown here featuring Duke's deer-in-the-headlights photo with a noose hanging prominently in the picture with the caption "Managers blame Duke for recession." The ad conveys that Duke faces lynching by his restaurant managers.
Funny? Comical? Knee-slapping hilarity?
I wrote to Rich Carr of Duke's marketing department and expressed revulsion at seeing a noose in their advertising. I did not find it appetizing nor would it entice me to patronize the restaurant. I added that the noose as a symbol would also be especially offensive to African-Americans.
Rich Carr replied with the following statement (italics supplied):
The imagery, the verbiage, the impact of the message were all developed to cut through the clutter of your average email and/or marketing campaign. And, while we acknowledge your viewpoint, we also meant this to be ‘tongue in cheek’ as ALL Duke’s emails are. I don’t see the reference to African-Americans as you state, as the history of the hangman’s noose go back to Colonial America as well as England during the 16th and 18th centuries as a form of capital punishment. Period. Will it be used all the time, certainly not. Is it a powerful image that relates to Duke’s missive, yes. Does it spur people to read more? Certainly.
Most Duke’s Email Club members appreciate his sense of humor, use of imagery, and the text he writes himself. It’s Duke…his approach has never altered in his 30 years in business as the last thing we ever want to be is ‘another’ email, but something people talk about, buzz about, tell their friends about, and realize that humor in all its forms sometimes offends albeit that is certainly not our intention.
Again, I appreciate the feedback and will forward directly to Duke should he want to weigh in. However, I feel he’ll echo my comments as these collaborations are just that.
When he wrote, "I don't see the reference to African-Americans..." and continued the defense of the noose (referring to its use in "Colonial America and England in the 16th and 18th Centuries...") underscored how out of touch and insensitive he/they were in the use of the noose as a symbol for their advertising. 400 years of the unspeakable, shameful horrors of slavery and he does not "see the reference to African-Americans?"
I would bet any amount of money that he ran a Google search for the "history of the noose" before he wrote that little bit of trivia, that factoid that he threw back at me about "Colonial America and England"...yeah, right, like he had that on the tip of his tongue!
Hello?!?
I wrote again and set forth a couple of outrageous, hypothetical scenarios, which I was confident as a matter of good taste Duke's would never even consider using in an ad, simply as a means to make the point that African-American people have a profoundly different visceral reaction to the image of a noose anytime or anywhere and that reaction is different from how white people perceive it.
Duke's would be hard-pressed to find a Brit or other white person whose reaction would be the same as an African-American's painful reaction on seeing a noose utilized in an advertising campaign flippantly as if it is or can be an object of amusement.
- I challenged Duke's to show the ad to black employees and ask for their gut reaction to it.
- Does it make them proud to work for Duke’s?
- Or does it make them fear for their jobs or fear a hostile work environment? They may be afraid to answer truthfully
- I encouraged him to give employees an opportunity to weigh in on it.
- I suggested that Duke's distribute a simple, anonymous survey card that would only require a check mark as a reply:
“Seeing a noose in an ad for Duke’s: a) bothers me, b) doesn’t bother me.”
Rhetorically, I asked if they'd consider putting a "Whites Only" sign at the entrance or if the next ad campaign would feature Duke being "tarred and feathered." Of course not! It would be outrageous. I pointed out those scenarios in an effort to help Duke and Rich 'connect the dots' hoping they might come to realize that a noose is every bit as offensive.
Rich Carr replied that (italics supplied):
This is not a racial email, nor will we entertain attempts to take it that direction. Your ideas of ... have obvious racial undertones and in no way reflect anything we’d ever produce or distribute.
That's great news! I appreciate the affirmation.
It's unfortunate that Duke's didn't think through the implications of using lynching and a noose in their current ad prior to distribution of it. By blogging about this topic, creating dialogue about it, it is my hope that a broader understanding and insight will come about as a result. Readers and writers in the blogosphere can let their voices be heard. Lift every voice...
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